Information for Faculty and Users of Central Pool Classrooms:
Technology Orientation and Training
We strongly urge you to obtain training before using the equipment in class. To schedule a training session, please contact the technology support staff member listed for your classroom. Sessions normally last about 30 minutes and should be scheduled for a date at least three days prior to the start of classes.
Reporting Problems
Local Support Providers check most classrooms on a daily basis. If you discover that the technology is not working properly, please report it immediately to the staff member and/or team responsible for that room. We will try to have it repaired or replaced as soon as possible. Your patience and understanding that some repairs may take longer than 24 hours is appreciated.
Technology and Building Support Staff:
Local Support Information (Technology)
| Building Name | Technology Contact | Technology Email | Technology Phone |
| 3600 Market Street | Classroom Technology Services | cts@isc.upenn.edu | 215-898-9550 |
| Annenberg | Annenberg Tech Support | support@asc.upenn.edu | 215-573-8361 |
| ARCH | Williams Hall IT Support | williams-classrooms@sas.upenn.edu | 215-573-8327 |
| Chemistry Building | Chemistry IT Support | help@chem.upenn.edu | 215-898-4947 |
| Claire Fagin Hall | Nursing Classroom Technology | servicedesk@nursing.upenn.edu | 215-898-5981 |
| Claudia Cohen Hall | Cohen Hall IT Support | cohen-classrooms@sas.upenn.edu | 215-898-4947 215-573-8327 |
| College Hall | College Hall IT Support | collegehall-classrooms@sas.upenn.edu | 215-898-4947 215-573-8327 |
| David Rittenhouse Laboratory | Multi-Media Services | drl-classrooms@sas.upenn.edu | 215-898-4947 215-573-8327 |
| Fisher-Bennett Hall | Fisher-Bennett IT Support | fbh-classrooms@sas.upenn.edu | 215-898-4947 |
| Goddard Laboratories | Biology Computing Support | bio-computing@sas.upenn.edu | 215-898-4947 |
| Graduate Education Building | GSE IT | gse-help@lists.upenn.edu | 215-898-1847 |
| Hayden Hall | Multi-Media Services | drl-classrooms@sas.upenn.edu | 215-898-4947 |
| Jaffe Building | Art History IT Support | arthistory-classrooms@sas.upenn.edu | 215-898-4947 |
| Kelly Writers House | Kelly Writers House Staff | wh@english.upenn.edu | 215-573-9748 |
| Leidy Laboratories | Biology Computing Support | bio-computing@sas.upenn.edu | 215-898-4947 |
| Lerner Center | Lerner Center IT Support | music-classrooms@sas.upenn.edu | 215-898-4947 |
| Levin Building | Biology Computing Support | bio-computing@sas.upenn.edu | 215-898-4947 |
| LRSM | CETS Office | av-request@seas.upenn.edu | 215-898-4707 |
| McNeil Building | Social Science Computing | classrooms@ssc.upenn.edu | 215-898-4947 |
| McNeil Center for Early American Studies | Fisher-Bennett IT Support | fbh-classrooms@sas.upenn.edu | 215-898-4947 |
| Meyerson Hall | Weitzman Operations | wsd-operations@design.upenn.edu | 215-898-8322 |
| Moore Building | CETS Office | av-request@seas.upenn.edu | 215-898-4707 |
| Perelman Center for Political Science and Economics | Social Science Computing | pcpse-classrooms@sas.upenn.edu | 215-898-4947 |
| Perry World House | PWH Classroom Support | pwhclassroom@pwh.upenn.edu | 215-573-3071 |
| Solomon Laboratories | Psychology Computing Support | psych-classrooms@sas.upenn.edu | 215-898-4947 |
| Stiteler Hall | GSE IT | gse-help@lists.upenn.edu | 215-898-1847 |
| Towne Building | CETS Office | av-request@seas.upenn.edu | 215-898-4707 |
| University Museum | Amy Zoll | museum-classrooms@sas.upenn.edu | 215-898-4947 |
| Williams Hall | Williams Hall IT Support | williams-classrooms@sas.upenn.edu | 215-573-8327 |
Local Support Information (Building Administrators)
| Building Name | Building Administration Contact | Building Administration Email | Building Administration Phone |
| 3600 Market Street | 3600 Market Classroom Facilities | cpc3600mkt@pobox.upenn.edu | |
| Annenberg | Deborah E. Porter | dporter@asc.upenn.edu | 215-898-2996 |
| ARCH | Bakari Kamau White | bakariw@upenn.edu | 445-264-2340 |
| Chemistry Building | Enrique Vargas | chemistry-facilities@sas.upenn.edu | 215-898-8407 |
| Claire Fagin Hall | Joseph Gomez | facilities@nursing.upenn.edu | 215-898-3142 |
| Claudia Cohen Hall | Ryshee McCoy | cohen-facilities@sas.upenn.edu | 215-898-4188 |
| College Hall | James Trumbo | college-facilities@sas.upenn.edu | 215-746-3526 |
| David Rittenhouse Laboratory | James Trumbo | drl-facilities@sas.upenn.edu | 215-746-3526 |
| Fisher-Bennett Hall | Ryshee McCoy | fbh-facilities@sas.upenn.edu | 215-746-3526 |
| Goddard Laboratories | John Robinson | lifesci-facilities@sas.upenn.edu | 215-746-2699 |
| Graduate Education Building | Donna Cai | wendonna@upenn.edu | 215-573-4465 |
| Hayden Hall | Jonathan Burke | hayden-facilities@sas.upenn.edu | 215-898-5409 |
| Jaffe Building | Ryshee McCoy | jaffe-facilities@sas.upenn.edu | 215-746-3526 |
| Kelly Writers House | Andrew Beal | abeal@writing.upenn.edu | 215-573-4846 |
| Leidy Laboratories | John Robinson | lifesci-facilities@sas.upenn.edu | 215-746-2699 |
| Lerner Center | Margie Smith Deeney | mmsmith@sas.upenn.edu | 215-898-1545 |
| Levin Building | John Robinson | lifesci-facilities@sas.upenn.edu | 215-746-2699 |
| LRSM | Tim Litty | timlitty@seas.upenn.edu | 215-898-7793 |
| McNeil Building | Antoinette Bomento | mcneil-facilities@sas.upenn.edu | 215-898-7307 |
| McNeil Center for Early American Studies | Ryshee McCoy | mcneilctr-facilities@sas.upenn.edu | 215-746-3526 |
| Meyerson Hall | Karl Wellman, Jr. | wsd-operations@design.upenn.edu | 215-898-8322 |
| Moore Building | Kilian Feeney | eos@seas.upenn.edu | 215-898-5598 |
| Perelman Center for Political Science and Economics | Ryshee McCoy | perelmanctr-facilities@sas.upenn.edu | 215-898-4188 |
| Perry World House | Spencer Northcutt | snor@upenn.edu | 215-573-9992 |
| Solomon Laboratories | Antoinette Bomento | solomon-facilities@sas.upenn.edu | 215-898-7307 |
| Stiteler Hall | Tony Delgozzo | tonydel@upenn.edu | 215-898-7388 |
| Towne Building | Kilian Feeney | eos@seas.upenn.edu | 215-898-5598 |
| University Museum | Brian McDevitt | mcdevit@upenn.edu | 215-898-2455 |
| Williams Hall | Ryshee McCoy | williams-facilities@sas.upenn.edu | 215-898-4188 |
Additional Support Information:
- The Local Support Provider (LSP) staff members/teams will provide you with training, first response troubleshooting, and preventative maintenance checks for technology in specific buildings. Please contact them (from the above lists) in advance if you’re planning to use classroom technology and need training.
- Building Administrators are available for help with facilities and physical plant problems.
- Technical support before 9:00 AM or after 4:30 PM is limited. If the LSP is unavailable, please call 215-898-9550. A Classroom Technology Services technician may be able to assist.
Classroom Distribution Lists (Listserv) Information
Electronic mail distribution lists are created for all University of Pennsylvania classrooms. Faculty and appropriate support personnel are automatically subscribed to these lists at the start of each term. The membership information in each list is updated and refreshed throughout the term. Only faculty and support staff are subscribed; students are not included.
These lists exist to facilitate communication among the interested parties who use and/or support the classrooms. While the most frequent use of these lists is to allow support staff to provide information about changes or problems with facilities or instructional technology, faculty members may also use the lists to report problems when they are not sure who the appropriate contact person is or when they believe that other faculty should be aware of the condition.
How Do the Classroom Distribution Lists Work?
At the beginning of each semester, faculty are notified via email of the listserv address for the classroom(s) in which they teach. From that point forward, faculty may use the lists by sending an email message to the appropriate address.
The names of the lists use the following convention: [ROOM CODE]-[TERM]@lists.upenn.edu.
Room Codes used in list names are the same as those used in the Infosilem Campus Portal.
Terms are identified by the four-digit calendar year followed by one of the following suffixes:10 for spring term20 for either summer term30 for fall term
So, for example, the list for Fisher-Bennett 138 for the Spring Term 2024 is named BENN-138-202410@lists.upenn.edu.
Classroom distribution lists are kept private. Faculty members cannot subscribe or unsubscribe themselves. Only subscribed members can send messages to the list. Only the list owners can see the list of faculty members who are subscribed.
Administration and Monitoring
The classroom distribution lists are automatically created by querying Penn’s Data Warehouse for the names and email addresses of faculty members who are assigned to each classroom. Information for the key support personnel are also appended to each list. Faculty who do not have an email address stored in the Penn Online Directory will not be included in any of the classroom lists. The Office of the University Registrar will contact any faculty member who is not covered by the normal subscription process and inform him/her of options for inclusion.
The classroom lists were created at the request of Classroom Technology Services and the Office of the University Registrar with the intent of serving Penn’s Central Pool Classrooms.
Support staff and others monitoring all lists include:
Classroom Technology Services
Provost Administrative Affairs
Office of the University Registrar
Course and Classroom Scheduling Coordinators
Additional Contact Information
Classroom Technology Services
Franklin Building Annex
3451 Walnut Street, P-117
Philadelphia, PA 19104
215-898-9550 (classroom technology issues only)
For classroom scheduling information: OURscheduling@registrar.upenn.edu